Problem with Win 10 game
in Support
I play through Facebook and my map is showing I have completed all levels up to 7595, except 7588 is still showing as unplayed (see screenshots below). there is also no indication that I have completed the episode. I tried playing 7587 again, completed it but then no progress. In Tiffis beach games it originally showed I had completed 45 levels, now after playing 7587 again, it is recognizing it as a new level and says I have completed 46 new levels ?? can this glitch be fixed ??



Answers
@Peter_Tornaros Hi and welcome again. would try the standard tip of log out and restart your device then log back in see if it still stays the same. I play win 10 app and have never seen this so would not like to comment on something i am not sure of., but would definitely try the standard troubleshooting tips
Will tag @kiara_wael see if she knows any more than me
Thanks
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1 · 1Helpful Woah! Sweet Love HahaHi @Peter_Tornaros . Welcome to our Community
Did You check Updated for Windows 10. If I have problem with that, I make uninstall for Windows 10. all booster will saved . but I dont know with the Tiffi Challenge , because you already get 46 point.
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0 · Helpful Woah! Sweet Love Haha@kiara_wael @Freddy_Falkner I checked there are no updates. As you can see from the below I got 45 points for the new levels and 1 point when i replayed Level 7587, which was already showing as completed. I have also shut the game down and shut my PC down and restarted it.
I just noticed on my laptop the Win 10 game is showing no levels played after 7587.
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0 · Helpful Woah! Sweet Love Haha@kiara_wael @Freddy_Falkner Below is my Win 10 Laptop game ?? you will see it hasn't moved from 7587 even though I have played the level twice. The second time as with the first the very, very hard level cost me a heap of boosters !!
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0 · Helpful Woah! Sweet Love Haha@Peter_Tornaros . Thank for replying
You need to Uninstall , I saw your inbox not connected too .
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0 · Helpful Woah! Sweet Love HahaHi @Peter_Tornaros !
Could you please email our Player Support so we can take a closer look at this?
Please email directly from the game so Player Support automatically gets all player data sent automatically and can easily look into the issue.
Go to the Settings in the game and then Help Center. Choose a topic and in the bottom you'll find the 'Contact us' button.
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0 · Helpful Woah! Sweet Love Haha@Crazy Cat Lad I have contacted The Support Centre. See below my automated e mail reply. Problem is you can't send screen shots when reporting your problem. I sent them as an attachment to my initial automated response from Customer Care.
Hi Peter,
Thank you for contacting King.
We have received your message and we will contact you shortly.
King Player Relations
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0 · Helpful Woah! Sweet Love HahaI am having the same issue passed it twice and wont advance
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0 · Helpful Woah! Sweet Love HahaTechnical problem Send your complaint to the Help Center, Technical Support Department
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0 · Helpful Woah! Sweet Love HahaTechnical problem Send your complaint to the Help Center, Technical Support Department Or delete the game and reinstall it
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0 · Helpful Woah! Sweet Love Haha@Peter_Tornaros Hi again looks like i got the same issue as you. I had to play level 7587 3 times completed before it registered done next two levels. and it keeps starting me on 7587. , cannot click or do anything on 7588. really weird glitch this one
will email support and see if they can look into this as thats 2 of us
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0 · Helpful Woah! Sweet Love Haha@Freddy_Falkner @tratelqalam and @Boybinary are also having the same problem !!!
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1 · Helpful Woah! Sweet 1Love Haha@Peter_Tornaros Did you here back from customer support regarding this fault, I still have the issue
Thanks
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1 · Helpful Woah! Sweet 1Love Haha@Freddy_Falkner Yes, they got back to me and tried to help, but the problem on my PC fixed itself. On my Laptop, it also fixed itself, excepting it remained showing I hadn't played the last level. I played the level again, beat it and it progressed.
My problem seems solved.
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3 · 1Helpful Woah! 2Sweet Love Haha@Peter_Tornaros Hi , i can progress ok still playing levels but still showing not completed and every level i complete get the dreaded this is a hard level coming up prepare your self to buy goodies, This is extremely annoying, also nothing is registering for the master trophy that i can tell getting the bonus from it but not showing on map.
Oh well i have to try support myself as cannot see what else i can do. and not sure if uninstalling this will take me back to this level
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0 · Helpful Woah! Sweet Love Haha