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Freddy_
Posts: 47,961 Sweet Legend
@SilCampanelli Hi if you have reinstalled and all you app permissions are on. You may need to contact support from your game so they can look into your issue.
Freddy_
Posts: 47,961 Sweet Legend
@SilCampanelli Hi if you have reinstalled and all you app permissions are on. You may need to contact support from your game so they can look into your issue.
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0 · Helpful Woah! Sweet Love HahaHi and welcome to the community.
Please try to do normal troubleshooting process.
Log out, update your game application, Restart your device and log back in to see if it solves your problem.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love Haha@SilCampanelli Hi and welcome, Please check for a game up date, log out and restart your device. Then log back in see if this improves your problem.
Please see post below which may also help you
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha@SilCampanelli Hi, are you playing via an app of an internet browser. Have you checked your facebook permissions
Check your app permissions
When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.
You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications
If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.
Click ‘Renew Access’ to reactivate the app’s permissions.
You might also want to check your active app-permissions by clicking the ‘view and edit’ link. If 'Friends list' is not selected, our games will not be able to view your friends, and you will not be able to send messages or receive help from them.
Remember, you'll have to do this every 90 days.
If this does not work, we have other articles that might help.
Just head to the home page of the Help Center and look through the following sections:
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭
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0 · Helpful Woah! Sweet Love Haha@SilCampanelli Hi if you have reinstalled and all you app permissions are on. You may need to contact support from your game so they can look into your issue.
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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5 · Helpful Woah! Sweet Love Haha- Report
0 · Helpful Woah! Sweet Love Haha@SilCampanelli The best wat is to contact support from your game, the question mark in cog wheel or you can use the contact us at bottom of page but you will need your game ID for this
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaTechnical problem Send your complaint to the Help Center, Technical Support Department
Don't let your happiness depend on something you may lose 💔
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0 · Helpful Woah! Sweet Love Haha