Not loading lives message box

SilCampanelli

Dear, good afternoon! The 3 days is not being fed in my life mailbox, even talking to friends and they sending me unloaded lives and I can only play like 5 games of normal lives. Can you help me please? Thank you!

Freddy_

@SilCampanelli Hi if you have reinstalled and all you app permissions are on. You may need to contact support from your game so they can look into your issue.

kavidina

https://community.king.com/en/candy-crush-saga/discussion/308312/not-loading-lives-message-box

Hii welcome to d king community

https://community.king.com/en/candy-crush-saga/discussion/269645/i-can-t-open-messages

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/308312/not-loading-lives-message-box

Hi and welcome to the community.

Please try to do normal troubleshooting process.

Log out, update your game application, Restart your device and log back in to see if it solves your problem.

Freddy_

@SilCampanelli Hi and welcome, Please check for a game up date, log out and restart your device. Then log back in see if this improves your problem.

Please see post below which may also help you

https://community.king.com/en/blog/kb/articles/399-where-are-the-messages-and-lives-from-my-friends-on-facebook

SilCampanelli

I've done all the procedures before sending here, including uninstalling and installing the app again, just like Facebook and it didn't work.

Freddy_

@SilCampanelli Hi, are you playing via an app of an internet browser. Have you checked your facebook permissions

Check your app permissions

When you give an app access to your Facebook account, that access expires after 90 days. The app then loses access to your account, which may affect your progress and friends list.

You can check which apps are active, expired or have been removed from your account by clicking this link: https://www.facebook.com/settings?tab=applications

If the game is listed as ‘expired,’ it means your friends list and progress may not sync with the game.

 

Click ‘Renew Access’ to reactivate the app’s permissions.

You might also want to check your active app-permissions by clicking the ‘view and edit’ link. If 'Friends list' is not selected, our games will not be able to view your friends, and you will not be able to send messages or receive help from them.

Remember, you'll have to do this every 90 days.

If this does not work, we have other articles that might help.

Just head to the home page of the Help Center and look through the following sections:

SilCampanelli

Esrou playing on the cell phone and yes, check the awards as in the support guidelines and nothing.

SilCampanelli

Esrou playing on the cell phone and yes, check the awards as in the support guidelines and nothing.

😭😭😭😭😭😭😭😭😭😭😭😭😭😭😭

Freddy_

@SilCampanelli Hi if you have reinstalled and all you app permissions are on. You may need to contact support from your game so they can look into your issue.

SilCampanelli

Yeah, but I browsed the whole site and I didn't find a support field in which we could write the problem, just ready questions and answers. Could you tell me where I can get it?

Freddy_

@SilCampanelli The best wat is to contact support from your game, the question mark in cog wheel or you can use the contact us at bottom of page but you will need your game ID for this

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it