@tigertiger1 Hi and welcome, please check both your device and the game for an update. then log out and restart your device. log back in and see if your issue still exists. We also recommend you have a minimum of 2gb of storage space for the game to work properly
For many game problems that many players face, these are some solutions Close all applications and restart your device making sure to leave it locked for at least 10 seconds before restarting it again. Check for any updates for your device and the game application. Make sure you have free memory Enough for your device. We usually recommend getting 2 GB for free. If you have less than that, make sure to free up some memory to enable the game to run as smoothly as possible. As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Just make sure your game is safely copied to your King or Facebook account before proceeding with this step. ** Please also note that any additional boosts or spirits stored in the game may also be lost during this process, so it is worth trying to use them before reinstalling.
Don't let your happiness depend on something you may lose 💔
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
Answers
@tigertiger1 Hi and welcome, please check both your device and the game for an update. then log out and restart your device. log back in and see if your issue still exists. We also recommend you have a minimum of 2gb of storage space for the game to work properly
Hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
- Report
0 · Helpful Woah! Sweet Love HahaHii welcome to d king community
Always wonder how is life at King? Come meet the Kingsters behind the Kingdom's magic right here !
🔥 Check out the cool Level Badges and show them off !
🔥 Do you know ALL of our games? You can see (and play!) them HERE !
Stay safe nd stay healthy 💞
- Report
0 · Helpful Woah! Sweet Love HahaHi and welcome to our wonderful king community.
Please check the below link for details about game freezing or crashing on IOS devices.
Hopefully this will be helpful.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
0 · Helpful Woah! Sweet Love HahaFor many game problems that many players face, these are some solutions Close all applications and restart your device making sure to leave it locked for at least 10 seconds before restarting it again. Check for any updates for your device and the game application. Make sure you have free memory Enough for your device. We usually recommend getting 2 GB for free. If you have less than that, make sure to free up some memory to enable the game to run as smoothly as possible. As a last resort, we can try deleting and reinstalling the game as it usually fixes most issues. Just make sure your game is safely copied to your King or Facebook account before proceeding with this step. ** Please also note that any additional boosts or spirits stored in the game may also be lost during this process, so it is worth trying to use them before reinstalling.
Don't let your happiness depend on something you may lose 💔
- Report
0 · Helpful Woah! Sweet Love HahaHi there @tigertiger1 and hope you've had a nice weekend 🌞
I hope you've tried the troubleshooting solutions provided above.
I'm also sharing the info below for your further reference 😊
The game not working on mobile
The game not working on PC
Let us know if you still need help. Thank you and happy gaming 😉🍭
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
- Report
0 · Helpful Woah! Sweet Love Haha