Why am I losing lives?

vbeecher · August 2020

I had about 900 lives and they disappeared. Now, I am getting lives during the day and when I go off and come back on later, my lives are gone. Why are they erasing the extra lives that I get on here?

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-saga/discussion/308493/why-am-i-losing-lives

Hi and welcome to the community.

Very sorry to hear about your loss of lives. Please read this below link regarding loss of lives.

https://community.king.com/en/candy-crush-saga/discussion/252963/not-receiving-any-lives-or-did-you-lose-all-stored-lives

kiara_wael · August 2020

https://community.king.com/en/candy-crush-saga/discussion/308493/why-am-i-losing-lives

Hi @vbeecher . Welcome to our Community

Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.

This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.

Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.