Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and welcome to the community. Can you please explain little bit more about issue. What message you are getting when you are trying to ask for lives.
Please log out, update your game application, clear cache/history in case you are using web browser, Restart your device and see if it solves your issue.
Hopefuuly it will help.