Game not loading//keeps loading

little_kay

Hey guys!

I am using windows 10. Whenever I open the app, it either freezes at the loading screen, or it freezes at the play screen.

I'm not sure what is wrong with my game; can anyone help with this issue? Thanks!

little_kay

Never mind! it finally worked!!

I will update this feed if it happens again.

little_kay

Never mind! it finally worked!!

I will update this feed if it happens again.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/308692/game-not-loading-keeps-loading

Hi and welcome to the community,

Please try to do the standard troubleshooting process by , Logout, update your game application, Clear cache/history if you are using browser , Restart your device and log back in to see if it solves your issue.

For further details and help please check below link.

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

tratelqalam

You can check out some troubleshooting below.

Reset / clear cache data from app store - check app update - log out of game - restart device - open game and log in.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/308692/game-not-loading-keeps-loading

Hi Dear @little_kay

Welcome to our community

Please Update Your Game It Will Fixed.

Please Read This 👇👇

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

Have Fun

kavidina

https://community.king.com/en/blog/discussion/250219/having-problems-with-your-game-crashing-or-loading

https://community.king.com/en/candy-crush-saga/discussion/308692/game-not-loading-keeps-loading

Hii welcome to the king community

little_kay

Thanks for the advice @aijaziqbal @tratelqalam @rajdeeptb ! However I've already resolved the issue as you can see from my post here:

https://community.king.com/en/candy-crush-saga/discussion/comment/985920#Comment_985920

However, your feedback is greatly appreciated - if it ever happens again I'll know what to do! 🤗

And @kavidina Thanks for the sweeet welcome! I'm actually not so new to the community; I'm pretty familiar with it by now. I see that you're a Legend 😮 You must've been in the community for quite some time!

Anyways, again, thanks for the kind feedback! Stay sweet! 💞