Candy crush

barb929

Why can’t I access store? Why is there no stop button when requesting free moves? I’m so disgusted I’m ready to just delete The whole king.com. Still can’t sync phone and iPad either

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/308708/candy-crush

Hi and welcome to the community.

Please do the standard troubleshooting process by,

Log out , update your game application , Restart your device and log in. Normally updating settles a lot of issues.

For sync between ipad and phone please follow the below link.

https://community.king.com/en/blog/kb/articles/461-why-is-my-progress-different-on-2-different-devices

kavidina

https://community.king.com/en/candy-crush-saga/discussion/308708/candy-crush

Hii welcome to the king community

If you are on mobile and uninstall the Facebook app and then reinstall it again you shouldn't lose anything because you haven't touched the game app. I can tell you to NEVER uninstall the game app until you have exhausted all troubleshooting methods first. You will lose both lives and boosters.

Please check

Log out ...update your game application...Restart your device and log in.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/308708/candy-crush

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

tratelqalam

https://community.king.com/en/candy-crush-saga/discussion/308708/candy-crush

You can check out some troubleshooting below.

Reset / clear cache data from app store - check app update - log out of game - restart device - open game and log in.

barb929

Tried it except I don't know how to clean cache. will check into that. Thanks.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/992290#Comment_992290

If your game is disconnected from the server, the stop button on the spin wheel will not work. If you are using an Android device, follow the steps below.

After trying each, check whether it fixed your issue.

System updates can bring improvements that could fix your issue.To check for and install system updates:

Open your device's Settings app Settings app.

Near the bottom, tap System and then Advanced and then System update. If needed, first tap About phone or About tablet.

App updates can bring improvements that could fix your issue.

To see and get updates for your apps:

Open your device's Play Store app Google Play.

Tap Menu Menu and then My apps & games.

Apps with available updates are labeled "Update."

If an update is available, tap Update.

Clearing cached data can free up needed space by removing temporary files. This is a short-term solution. Over time, cached data will build up again.

To clear the cache for the app:

Open your device's Settings app Settings app.

Tap Apps & notifications.

Tap the app. If you don't see it, first tap See all apps or App info.

Tap Storage and then Clear cache.