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Incorrect charges
I don’t normally check the charges from Candy Crush on my credit card. When I was looking for something else tonight, imagine my surprise when I saw I have been double, triple, and quadruple charged for buying boosters—- to the tune of SEVERAL HUNDRED DOLLARS. I want to know who I contact to be reimbursed. And I do NOT want a runaround and for you to try and get out of paying. I am livid. This is theft. I want it handled immediately.
Answers
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Hi @dmce66,
Sorry, on purchases you need to contact "Support". We don't do reimbursements here at The King Community.
Here is what you will need:
- *User ID#
- *Receipt Of Purchase (Or Order# etc...) - Screenshot
- *Name Of Game
- *Device You Play On
What is my User ID and where can I find it? — King Community
Your "User ID#" is the same on all King games you play on.
ᐅ How to take a screenshot
https://www.take-a-screenshot.org/
Contact us
https://soporto.king.com/contact
You can use the above link to contact support, or use the contact us thru the game.
Or you can contact our Player Support team from your game. Go to the settings cogwheel, click on the question mark, and select "Purchases and Gold Bars" and they will be able to give you a solution!
Lost purchase — King Community
https://community.king.com/en/candy-crush-saga/discussion/comment/588199#Comment_588199
Can also see this post, for more help.
If it comes down to a last resort. Let your Bank / Credit Card Company handle it. Just give them the info above. Mine has been great in handling these things.
If you use the Microsoft Store (I do, because I use "Win 10 Pro PC - Desktop App") to order or buy, they have a strange policy. It is, no refunds on 3rd party games.
Hope this helps you out.
Thx & Welcome To The King Community - Origins7 Dale, 😀
8/10/2020
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Hi and welcome to the community.
Very sorry to hear about your purchase related issue.
As explained by @Origins7_Dale , community dont deal with purchase or purchase related issues. You have to contact player support directly from your game and they have your purchase history. Hopefully a positive action will be taken in your favour.
For more details please check below link.
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Hi @dmce66 and welcome to our Community!
Please note that the charges Apple, Google etc makes are for all purchases made in all your games and apps.
If any incorrect charges have been made, please check your transactions on your Apple-ID, Google Play account to see what exactly have been charged first.
Then contact Apple or Google directly for help since they handle all purchases on iPhone/ iPad and Android devices and also have access to your payment details.
If you play on Kindle tablet or Windows Phone/ W10 app, then contact Amazon or Microsoft for help.
Since the purchases are handled by Apple, Google etc, their name should appear o your bank account. If you see that Candy Crush charged you, please contact your bank and the police since there's no payment details in the game itself and King do not either have any access to your payment details.
