Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
Hi dear @lowieke
welcome to our community
Please Be Sure That you Have A good Internet Connection.
it happens by using Slow Internet.
after this if problem is not solved then please clear the cache files Of Your Device And Use Only Updated Version.
You Can also try Log out And Relogin option.
Other information Please Check HERE
Hope This Helps
have Fun 😊😊
Hii welcome to the king community
Please check whether ur internet is in good flow...sometimes it happens by slow internet ...
Check ur app is updated... logout ...wait a little bit...then login...
Clear your cache/history data from app store..
Make sure to check above links given by @kiara_wael it will be useful to get rid of the problems.
Thank you