Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⚠️ Need help? Check our FAQ:s first HERE
📩 Email notifications Customise your experience in the forum! HERE
📩 Email notifications Customise your experience in the forum! HERE
Problems with your server?
Options
Answers
-
Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
If the problem remains the same, you need to follow the steps below.
You will find complete information HERE and of course tell your Game ID there.
-
Hi there @Jambo and hope you're having a wonderful day 😊
Understood you are trying to purchase items in the game shop and is not working for you.
May I know whether you have successfully purchased items before? If no, pls log out from you game and account, disconnect your device from internet, wait for few seconds and reconnect back, then log back in and check whether you can access the shop.
Also, please ensure that your in-app purchase setting is activated and there is no change in your payment info esp credit card, that is not expired. Please ensure all these are in order.
Pls refer to the following site in to check on restriction on in-app setting.
Let us know if you still need other help and happy gaming 😉🍭
-
Hi dear welcome to our community
Sometimes it happens By Using Slow internet.
Please Clean cache files of your device and reboot.
Now Try this.
Please Read 👇👇
