Problems with your server?

Pullmyfinger

COUNTLESS times now trying to buy stuff in order to win my game & advance, but to no avail. I'm online each time this happens. Please fix stuff at your end if you want my $

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/309226/problems-with-your-server

This is an ongoing problem and the studio has been working on it. Sorry you're having problems. Have you tried updating and restarting your device? That sometimes helps.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/309226/problems-with-your-server

Hi and welcome to the community.

Can you please explain in little bit more details that which server error you are getting. Screenshot will be even better. Please check if your problem is like this.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/309226/problems-with-your-server

Hi and Welcome to our Community

Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.

Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.

If the problem remains the same, you need to follow the steps below.

You will find complete information HERE and of course tell your Game ID there.

wykoon

Hi there @Jambo and hope you're having a wonderful day 😊

Understood you are trying to purchase items in the game shop and is not working for you.

May I know whether you have successfully purchased items before? If no, pls log out from you game and account, disconnect your device from internet, wait for few seconds and reconnect back, then log back in and check whether you can access the shop.

Also, please ensure that your in-app purchase setting is activated and there is no change in your payment info esp credit card, that is not expired. Please ensure all these are in order.

Pls refer to the following site in to check on restriction on in-app setting.

https://community.king.com/en/blog/kb/categories/53-purchases-and-gold-bars/p2

Let us know if you still need other help and happy gaming 😉🍭

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309226/problems-with-your-server

Hi dear welcome to our community

Sometimes it happens By Using Slow internet.

Please Clean cache files of your device and reboot.

Now Try this.

Please Read 👇👇

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit