I've lost my progress, please help!!

King_admin

This discussion was created from comments split from: 🎙️ 📮 We have their answers!! Exclusive Q&A with our CCS Art Team.

TakedraFontenot

I see y’all not trying to help y’all keep telling me to do the same shit that’s not working an the email that I was using before I lost my progress it’s not letting me log in with that information an this is very irritating 😠 an nothing an no one is trying to help me 🤷🏽‍♀️

Crazy Cat Lad

Hi @TakedraFontenot !

What error message do you get when you try to log in with your email address?

Do you still use this email and is it correctly spelled?

TakedraFontenot

The email I use is **** what I use on all my game but I did a new email that I don’t have access to an can’t get any email from *** that I don’t have access to I’m lost

(EDITED by CM - Personal information) 

Mary_Kay

I'm tagging @Crazy Cat Lad so he will see your answer for sure. You need his help.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/comment/1009711#Comment_1009711

Hi dear

Sorry for the inconvenience.

What errors message are showing when you trying to log in. please post an screenshot for more clearance.

Is Your all entered Information in login page is right?

Please Give us feedback

TakedraFontenot

This as far as I get couldn’t login to save my progress had to start over from the beginning an I couldn’t login with my old email 🤷🏽‍♀️

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/comment/1016067#Comment_1016067

Hi dear

To save Your game Please Read this 👇

https://community.king.com/en/blog/kb/articles/538-how-do-i-save-my-progress

wykoon

Hi there @TakedraFontenot and good day to you.

Please click on the 'X' as circled below

Then it should bring you to this page ⏬ click play...

Are you able to perform the above?

Also, I saw that you have 2 email addresses. Please ensure that you sign in with the email that you've been using to play game.

If you purposely create a new one, then definitely you're starting the game at level 1.

Please make sure the above is in order. Let us know if your issue still the same. Will get @Crazy Cat Lad to delete your email in your post as it is not advisable to disclose personal info in public forum 😅.

Thank you and hope to hear from you ❤️🙏🏻

TakedraFontenot

That was no help still the same issue 🤷🏽‍♀️ No help

Crazy Cat Lad

Hi @TakedraFontenot !

Not sure I understand the issue here.

The King account with email j****40@gmail.com have no progress saved and haven't been used since 11 August. Is this the King account you want to log into and use in the game?

The other account j*****30@gmail.com has progress saved to level 241 and looks be the account that you are using right now.