Missing items

annah_dolphin

For five days ago all my boosters went missing but I still have all my lives and goldbars. I have tried to use “Contact us” but keep getting computer generated answers to join the community... can I somehow get my boosters back?

little_kay

Hey there, and welcome to our community!

See if these two issues apply to you:

• You are no longer connected to the profile in which the boosters are visible: you may share your device with someone else and be on their profile, or you can possibly have more than one account, or just got accidentally disconnected from your profile.
• You have a new phone or accidentally deleted the booster data permanently

If you think the above applies to you, check out these posts from our @Lola_Pop !

You are no longer connected to the profile in which the boosters are visible

You have a new phone or accidentally deleted the booster data permanently 

Hopefully these links helped! Please reply back if you have any further concerns! Of course, make sure to tag me @little_kay

Freddy_

@annah_dolphin Hi and welcome. In the case of mobile devices the boosters and lives are stored on the device itself, so if the game crashes , you reinstall, change phone etc all boosters and lives are lost and are unrecoverable. That is unless you had any unused purchased boosters. You can then contact customer support from your game and they will help you with this. Alternatively you can use the contact us at bottom of page but you will need your game ID for this.

Hope this helps

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/309752/missing-items

Did you uninstall and reinstall your game or get a new device?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/309752/missing-items

Hi and Welcome to our Community

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

annah_dolphin

Thanks for the ansetts. BUT that is just it, I have NOT changed phone and I AM still logged into my account that I always have had... so no, sadly these answers do not help.

/Annah

teresawallace44

Hi @annah_dolphin

Contact customer support again through the automated email you got and give a description of the problem and your game ID found at the top of your profile, just tap the word King twice and your game/user ID which is numbers will appear. It will take them at least 12 hours to reply maybe less.👍

Let us know if it work or not 🤗

While you’re waiting on the reply, you can explore the King community starting here...

https://community.king.com/en/blog/categories/discover-the-community

Thank you @kiara_wael @little_kay @Freddy_Falkner and @Mary_Kay

Teresa 🦋🌺🦋