Gold Bars

SriTharakkal

Yesterday, in the app, a bunch of my gold bars were used to purchase 6 hours of unlimited playtime and I never made that purchase. I sent an email immediately after but I haven't heard back. I wasn't able to make use of the 6 hours of play time either. Please help!!

Freddy_

@SriTharakkal Hi and welcome, The community does not deal with purchases as it contains your personal information. Please contact customer support from your game

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

or alternately use the contact us at bottom of page but you will need you game ID for this

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/309761/gold-bars

Sorry to hear that you have not received the items that were purchased!! King Community does not deal with the Purchase issues as the query includes your personal details!

You can find all info about refunds and broken purchases 👇️

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309761/gold-bars

hi dear welcome to our community

Please Contact in support Are in your game.

or you can contact here also 👇

https://soporto.king.com/contact

You may asked your game ID here to know your game id please Open this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

have fun