Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
No adds or extra spins for a while
Best Answer
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Hi there @MaKing and thanks for your feedback.
Have you check whether the app in the device has been updated to the latest version (1.183.0.3)? Please go to Google Play or iTunes to check the updates. Then update the game.
Also, as mentioned earlier, the "Extra Moves Wheel" is a test feature, thus it is normal that it is not made available you. However, don't be despair as it may re-appear in your game from time to time. Just keep playing and stay tune for it and make sure the apps is up to date.
Keep playing and happy gaming! 😀
Answers
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Hello! @MaKing 👋
Welcome to Sweet King Community! 👑
Don't worry! You can click here to ask a question about this game that they will help you faster on Candy Crush Support Community. 😊
By the way, these events/challenges are still testing (that means it's still not complete to be fixed) and selecting randomly some players only on this game. 😊
You can also click here is "Where are my extra challenges?" then you can see their insightful answers by Community Team that I hope you can understand to read it. 😉
And this game's community is Diamond Diaries Saga while I will tagging @Crazy Cat Lad move this thread to Candy Crush Support Community. 😊
I will tagging another Candy Crush Expert Players help you another solutions if they can 😊 :
@Sukanta_Biswas, @kiara_wael, @rajdeeptb, @aijaziqbal, @wykoon and @Freddy_Falkner
Also here is a link to help you learn your way around the community. Here is a guide to help you locate the different areas in the community! Here you'll find the game communities, you can get answers to the most frequent issues here, and here you can participate in competitions and win Gold Bars and more! 👈️
Have a nice and safety day! 😊
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thanks for tagging me dear @Diamond Lim
Hi dear welcome to our community
Watch ads and win rewards is in testing Feature Now. Its Working Randomly In A few groups of players.
Its may change time to time
. Thatswhy Now You are not Able To watch Ads That mean you are not in that group.
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Hi @MaKing . and Welcome to our Community
The Extra Moves Wheel and Adds as all extra features or bonuses in the game may not always be available or can be found in the same version as previously.
Therefore you may not have the wheel available at times or no free spins are possible.
We thank for all feedback on this and understand that you miss the free spins. We have passed on your feedback to the Game Team!
For more detail Info
Thanks df @Diamond Lim
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The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.
This also means that the video ad feature will not always be available and not found in all player's games or on all devices.
So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.
please read this for extra moves 👆
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Hi there @MaKing and good day to you.
You may try to log out/exit from game, disconnect your device from internet/wifi, wait for a while and reconnect back, then log back into the game. Check and see whether the "extra move wheel" will re-appear after you completed a level.
If it doesn't then it has been removed from your game because it is a temporary feature/event that if being rolled out to randomly selected player. However, do not despair and continue to play if your game play is not affected, and stay tune for new events to be made available to you from time to time.
If you are stuck at the particular level. Please read this article to get some insights.
Let us know if you still need help. Thank you 😉🙏
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Hi TY for help and responding. I did try logging out. Yesterday actually. And now i cant log back in. Couple times it says wrong e-mail or password. So of course i changed my password. Now i keep getting, network error... i have noticed the extra moves wheel has popped up. But i cant use it cuz its just spinning with loading circle. I can sign in threw facebook but ive noticed things arnt the same as being signed in with my King account... not sure you help with this situation. But thank you 😊
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Yes it is good news i can sign in threw facebook. But im still in same situation as before. Sorry i didnt explain that.. i still dont have extra moves wheel or boosters or is it showing other ppl who did the levels im on. When im signed in on KING i have everything. And cuz im stuck on level also with no boosters for days and keep getting error trying to sign in idk wat todo. I dont want to stay signed in on Facebook
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Hi there @MaKing and thanks for your feedback.
Have you check whether the app in the device has been updated to the latest version (1.183.0.3)? Please go to Google Play or iTunes to check the updates. Then update the game.
Also, as mentioned earlier, the "Extra Moves Wheel" is a test feature, thus it is normal that it is not made available you. However, don't be despair as it may re-appear in your game from time to time. Just keep playing and stay tune for it and make sure the apps is up to date.
Keep playing and happy gaming! 😀
