Picture not shown on level

etruong123

I’ve been have a problem these few days. It states that I’m on the 7000+ level, but I am just on 1224, so I can’t see my icon. Can you help me fix this?

Spinnifix

Hello and welcome to our community

Check App update> Sign out game> Restart device and wait 5 minutes after power on> Open game and sign in. Please clear the cache. This is important!! Hope it will be all right again.

Otherwise please get in touch.

etruong123

On my computer is perfectly find, but on my phone its still the same. Should i redownload?

Spinnifix

Hello!

First of all, can you please follow the steps? It could also be a time lag. If you download it again, boosters may be lost. Because they are not saved. So try it out first.

Spinnifix

https://community.king.com/en/candy-crush-saga/discussion/301050/shortcut-profile-pic-missing-friends-not-appearing-in-the-game#latest

This link might help you further !!

etruong123

I tried it already and it didn't work. I actually suddenly got more than 100,000+ of free boosters.

Spinnifix

Then it is better to uninstall and reload and refresh the cache, empty and reopen. If that doesn't help, I'll pass it on to the CM.

Pitty_Kitty

Hi @etruong123 I'm afraid the game app got corrupted, the only solution is uninstalling and reinstalling as Spinnifix suggests. Please make sure you save your progress with a king or facebook account before doing it

https://community.king.com/en/candy-crush-saga/discussion/285627/game-starting-at-the-last-level-lives-timer-on-100-000-minutes

Crazy Cat Lad

Hi @etruong123 and welcome to our Community!

Did you try with reinstalling the app on your phone?

Sweetice

https://community.king.com/en/candy-crush-saga/discussion/309887/picture-not-shown-on-level

Hello, Warm welcome to our sweet community!~

Sorry for the problem that happened~But try to follow the ff steps to fix it~

Try to log-out then log-in after few mins or restart your device.

Check your game update and if you're playing via internet(FB) then clear your cache and try it again.

Hope this helps~

Thanks & Good luck!~

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/309887/picture-not-shown-on-level

hi dear

if your avtar stucked in previous level Please Read this 👇

https://community.king.com/en/candy-crush-saga/discussion/310017/avatar-stuck-on-previous-level