If you want to restart your game you have 2 options.
A. You Reinstall the game and play it with new facebook account or new king account.
B. If you want to use the same account you are using now then in this case please tell me your game ID and i will request my CM to manually put you back to level one and you may start from there again.
Hello @daihda1997 and a very warm welcome to our wonderful King Community. The CM can certainly reset your progress, but they are currently short staffed, so it may take a little time. If you don't want the options stated above (creating another account or uninstalling/reinstalling the game) another option is to contact Player Support (especially if you are playing via FB and want to continue playing with the same account) and have them reset your game as only support can do that as you need to agree to the T&C that follows with this kind of request.
You can do by selecting the "Contact Us" button below:
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Be sure to come check out the Beginner's Corner and visit the lounge area 💕💕 If you are new to the community please check here for helpful info: Learn more about the King Community 💗You can find the various contests for the different games here
Answers
Hi and welcome to the community.
If you want to restart your game you have 2 options.
A. You Reinstall the game and play it with new facebook account or new king account.
B. If you want to use the same account you are using now then in this case please tell me your game ID and i will request my CM to manually put you back to level one and you may start from there again.
To find your game id please check this link.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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1 · 1Helpful Woah! Sweet Love HahaHi dear welcome to our community.
You can Try Another Account To play.
If you want To Use Same Account Please Provide Your game ID. CM will Reset Your game Manually.
To know Your Game Id Please Read This 👇
Hope this helps have fun
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1 · 1Helpful Woah! Sweet Love Haha1217516768 please can you reset my user account please
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0 · Helpful Woah! Sweet Love Haha@daihda1997 Hi and welcome have passed this on to the CM , you may have to be patient as he will only answer in his work hours
Thank You
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0 · Helpful Woah! Sweet Love HahaHi again dont worry just have little patience and as freddy mentioned CM will answer in his working hours.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
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0 · Helpful Woah! Sweet Love HahaHello @daihda1997 and a very warm welcome to our wonderful King Community. The CM can certainly reset your progress, but they are currently short staffed, so it may take a little time. If you don't want the options stated above (creating another account or uninstalling/reinstalling the game) another option is to contact Player Support (especially if you are playing via FB and want to continue playing with the same account) and have them reset your game as only support can do that as you need to agree to the T&C that follows with this kind of request.
You can do by selecting the "Contact Us" button below:
Be sure to come check out the Beginner's Corner and visit the lounge area 💕💕
If you are new to the community please check here for helpful info: Learn more about the King Community
💗You can find the various contests for the different games here
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0 · Helpful Woah! Sweet Love HahaGood ideas!
Stay safe!
And maybe take a piece of virtual cake which I made recently!
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0 · Helpful Woah! Sweet Love HahaHi @daihda1997 !
I have now reset your game back to level 1.
Please reinstall thew app before you open the game the next time to have it on level 1.
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2 · 2Helpful Woah! Sweet Love Haha