I want to reset my progress

daihda1997 · August 2020

I would like candy crush to give me a full progress reset so I can start from the beginning again if possible please

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-saga/discussion/310088/i-want-to-reset-my-progress

Hi and welcome to the community.

If you want to restart your game you have 2 options.

A. You Reinstall the game and play it with new facebook account or new king account.

B. If you want to use the same account you are using now then in this case please tell me your game ID and i will request my CM to manually put you back to level one and you may start from there again.

To find your game id please check this link.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

rajdeeptb · August 2020

https://community.king.com/en/candy-crush-saga/discussion/310088/i-want-to-reset-my-progress

Hi dear welcome to our community.

You can Try Another Account To play.

If you want To Use Same Account Please Provide Your game ID. CM will Reset Your game Manually.

To know Your Game Id Please Read This 👇

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps have fun

daihda1997 · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1020893#Comment_1020893

1217516768 please can you reset my user account please

Freddy_ · August 2020

@daihda1997 Hi and welcome have passed this on to the CM , you may have to be patient as he will only answer in his work hours

Thank You

aijaziqbal · August 2020

https://community.king.com/en/candy-crush-saga/discussion/comment/1021840#Comment_1021840

Hi again dont worry just have little patience and as freddy mentioned CM will answer in his working hours.

bearwithme · August 2020

Hello @daihda1997 and a very warm welcome to our wonderful King Community. The CM can certainly reset your progress, but they are currently short staffed, so it may take a little time. If you don't want the options stated above (creating another account or uninstalling/reinstalling the game) another option is to contact Player Support (especially if you are playing via FB and want to continue playing with the same account) and have them reset your game as only support can do that as you need to agree to the T&C that follows with this kind of request.

You can do by selecting the "Contact Us" button below: