Please do the standard troubleshooting process by Log out, update your game application, Restart your device and login again to check if it solves your issue.
If it does not solve your problem please tell us which device you are using for game.
Can you please specify a level where this happened or you are facing this on all the levels.
If it's not worked, how about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
Have a nice and safety day! 😊
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
Thx folks! I have cleared the cache and restarted the game. I will let you know what happens after I play a little. Hope this works b/c I was really gonna quit playing.
Based on your description of your issue, I'm guessing that you didn't manage to complete the level when the timed bomb jelly explode itself when the time is up. Correct me if I'm wrong. If this is correct, restarting the game etc. will not help prevent the time bomb jelly from exploding... and I don't think it's a bug. May I know which level are you playing? 😅
Hope you can provide the above info so I can see how I can help you further. 🤗 To reply my message, simply click on the "QUOTE" right below my post or insert wykoon immediately after this symbol @.
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
Answers
Hi dear welcome to our community
sorry for the inconvenience
Please Post An Screenshot For More Clearance.
also try to clean cache files of your device and reboot the device Try to play After some Time. Use Updated Version Of The Game.
Please Try And Give Us Feedback
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0 · Helpful Woah! Sweet Love HahaHi and welcome to the community.
Please do the standard troubleshooting process by Log out, update your game application, Restart your device and login again to check if it solves your issue.
If it does not solve your problem please tell us which device you are using for game.
Can you please specify a level where this happened or you are facing this on all the levels.
Have a nice weekend and stay safe.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
0 · Helpful Woah! Sweet Love HahaWelcome to Sweet King Community! 👑
Have you tried these steps on previous replies? 😊
If it's not worked, how about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊)
You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉
Android
iOS
Kindle
Windows mobile
Computer
⚠️ NOTE ⚠️
If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.
Have a nice and safety day! 😊
🌟 Win Gold Bars here! Help Lucy identify the characters 🌟
👑 Are you newbie? Learn more here! Want to win free Gold Bars? Join here! Subscribe here on Tagging List of King's Games (COTR too) & Community Hub! Help to vote amazing idea's lists here! 👑
- Report
0 · Helpful Woah! Sweet Love HahaThx folks! I have cleared the cache and restarted the game. I will let you know what happens after I play a little. Hope this works b/c I was really gonna quit playing.
- Report
0 · Helpful Woah! Sweet Love HahaHello @kcrna97 and good day to you.
Based on your description of your issue, I'm guessing that you didn't manage to complete the level when the timed bomb jelly explode itself when the time is up. Correct me if I'm wrong. If this is correct, restarting the game etc. will not help prevent the time bomb jelly from exploding... and I don't think it's a bug. May I know which level are you playing? 😅
Hope you can provide the above info so I can see how I can help you further. 🤗 To reply my message, simply click on the "QUOTE" right below my post or insert wykoon immediately after this symbol @.
Thank you and hope to hear from you soon.
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
- Report
0 · Helpful Woah! Sweet Love HahaHi @kcrna97 . Welcome to our Community
Could you tell us , Which level are you playing ?
Thank you
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0 · Helpful Woah! Sweet Love HahaHi folks
I’m stuck at 3049 and so far it hasn’t happened again!! Will keep you posted and thx again!
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0 · Helpful Woah! Sweet Love Haha@kcrna97 Hi and welcome video here might give you a few hints and tip on completing this level
hope this helps
A guide to help you locate the different areas in the community!
International Corner FR / ES / DE
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0 · Helpful Woah! Sweet Love HahaPlease check the video below for some help on this level. And wish you good luck that you clear it soon.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
🏆 Join King Games's Contests to chance to win gold bars 🏆
CC Saga Beginner's Corner
- Report
0 · Helpful Woah! Sweet Love HahaWell my luck just ran out!! It happened again. Same level. 2 striped and 1 wrap all next to each other and POW!!🤬🤬🤬
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0 · Helpful Woah! Sweet Love HahaKeep trying. You can do it
- Report
0 · Helpful Woah! Sweet Love Haha