I never got my prize!

ashleychase49 · September 2020

It’s been 2 days, messaging customer service and nothing, I won 1st place on the Space Race contest and went to claim my prize and it never put it toward my account. It was 6 hours of color bombs, stripped and wrapped candys and a bunch of other things too! What the stank, man. This happened the last time I won a contest too. What the heck man..

Diamond Lim · September 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Welcome to Sweet King Community! 👑

Opps! This game's support community is Candy Crush Jelly Saga (not Candy Crush Saga) and I will tagging @Crazy Cat Lad move this thread to Candy Crush Support Community.

Also I will tagging Candy Crush Expert Players to help you :

@Sukanta_Biswas, @kiara_wael, @aijaziqbal, @wykoon, @bearwithme and @Freddy_Falkner

By the way, if you have any questions on Candy Crush Saga, please ask a question that they will help you faster :

https://community.king.com/en/candy-crush-saga/categories/support

🍭 Have a nice and safety day! Sugar Crush! 🍭

aijaziqbal · September 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Thanks for marking me @Diamond Lim 🌼

We warmly welcome u to our adorable king community. @ashleychase49

I am very sorry that u r having some issues in the game.

First of all try to log out, update ur game application , if you are playing through web browser clear cache but not the game data and then log in again. And if you still dont find your missing reward regarding dexter plz.try to contact support directly from ur game settings. As they have your game data and i hope they will take an action in your favour. You may use this link to contact player support.

https://soporto.king.com/contact

For this u need ur game Id please use the below link for ur id.

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Best of luck and have a nice day ahead😀

kiara_wael · September 2020

https://community.king.com/en/candy-crush-jelly-saga/discussion/310758/i-never-got-my-prize

Hi and Welcome to our Community

Make sure updated your game.

The screen shots are from the ranking and all stats features and there are no rewards given from those.

If you miss a reward from any other feature, please report this to our Player Support Team here,

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Pitty_Kitty · September 2020

Hi @ashleychase49 and welcome to King community :)

Sorry this keeps happening, make sure your game and device software are up to date. Also check if your device has at least 2 GB of memory.

You can also try clearing cache. It can be done for CCS app on android app by going to device settings, app management, CCS, storage, clear cache. Be careful not to delete app data, those are for your boosters.

If log out/ restart device and wait a couple of minutes/ log in/ clear a level doesn't give you your reward back you can ask customer support and hopefully they can send it to your game. It may take time.

Please fill customer support form from your game app so support can check your game directly: click pink hear icon, then "?" mark, choose an event topic, and then click the "contact us" button.

Good luck :)