Problem

svetlana555

my name is Svetlana, I've been playing the game for a long time, but I can't buy anything in the store, she constantly tells me that the purchase is not successful

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/310799/problem

Welcome to the King Community.

You will receive such a message from App Store if your payment is not complete at the time of purchase.

Anyway can you show me a screenshot of your problem?

Thanks!

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1038800#Comment_1038800

Hi dear.

All your account settings depend on the service provider to your device. Like if you are playing.

Ipad or iphone..... Apple store.

Kindle..........Amazon.

Windows....... Microsoft

Visit it and see if all your settings Ok.

Freddy_

@svetlana555 Hi and welcome, Please check your game is up to date and log out and restart your device, then log back in.

If playing through an internet browser also clear the cache . see if this resolves your problem.

Also check that any payment details you have are correct and valid with whoever you use to make purchases, Microst store, google play etc.

Thank you

svetlana555

I'm playing in fb fameroom , and I was pay for ader game . Tnx aniway

svetlana555

do I need to have an account somewhere , virtual

Spinnifix

Hello, for the newbies I hereby warmly welcome to this community Would like to welcome. Here is a link that will help you further !!! Explore and discover the community, take part in the competitions and post diligently in the different areas. But please stay with the topic, otherwise there could be difficulties. Please also follow the rules in English to post. Then get on your way and I wish you a lot of fun here. We are always happy to answer any questions. Good luck

 I want to help you and navigate you better through the community. 

Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.

I wish you a nice day & have fun 😊 I am always available for questions and help.

Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

Diamond Lim

https://community.king.com/en/candy-crush-saga/discussion/comment/1038800#Comment_1038800

Welcome to Sweet King Community! 👑

I will tagging @Freddy_Falkner again if he can still help.

** If you haven't received your purchase items on this game with PC, you can click here to read and follow these steps. 👇 **

https://community.king.com/en/blog/kb/articles/583-why-havent-i-received-a-purchased-item-on-facebook

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

wykoon

Hello @svetlana555 and good day to you.

Have you tried the troubleshooting method recommended by Mr Freddy and try to purchase again? If it still doesn't work, please make sure that your in-app purchase is not restricted and your payment information is up to date incl. the credit card info. Please be advised that you are NOT required to disclose all your payment information here. Kindly check and ensure all these are in orders before making the next purchase. 😊

Please let us know if you still need other help. Thank you 😉

Nix66

https://community.king.com/en/candy-crush-saga/discussion/comment/1038800#Comment_1038800

Hi @svetlana555 and welcome to our lovely and helpful community!

Yes.

To make purchases from the store you have to enter in a method of payment.

(Just not on here like Wykoon told you to keep your sensitive information safe.)

Good luck Crushing!

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/310799/problem

hi dear welcome to our community

Please Clean cache/history files of your device. Reboot The Device. Also Use updated version of the game. Also check payment details.

Read this 👇

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Hope this helps have fun

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/comment/1038800#Comment_1038800

No dear. In virtual You can't Purchase Anything because its based on clone System not original Software.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/310799/problem

Welcome to the King Community.

You will receive such a message from App Store if your payment is not complete at the time of purchase.

Anyway can you show me a screenshot of your problem?

Thanks!

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1038800#Comment_1038800

Hi dear.

All your account settings depend on the service provider to your device. Like if you are playing.

Ipad or iphone..... Apple store.

Kindle..........Amazon.

Windows....... Microsoft

Visit it and see if all your settings Ok.

svetlana555

thank you all, the problem was that i played in the fb game room, i did the microsoft store and now it works. I start from the beginning, but it doesn't matter, it's interesting😀