@xristosasp Hi and welcome, Please see post below might explain a little more but it is best not to store too many lives as there are a few reasons these can be lost
Understood that you have lost the lives in your mailbox. If you have recently reinstalled the app, this might have caused all the lives to be lost as it is stored in your device. It may also due to app not properly loaded. Therefore, please ensure your internet connection is stable. Do exit game, disconnect your device from the internet, wait for a while and reconnect your device to internet and check whether the lives appear again in your message box.
However, don't be despair, please re-send the request of lives to your friends and I'm sure they will respond.
You may also try my personal method if you are also playing via FB on your PC. I will log in to my FB using Chrome and once I've finished all the lives, I will log out and open another browser, Microsoft Edge and log in my FB to play, which I get 5 full lives. Do this in a different web browser if you have more than 2. Then rotate.
Let us know if you still need other help and happy gaming 😊
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
Answers
Hi and welcome to the community.
Please check the below link for details about losing lives.
Ask us anything.
https://community.king.com/en/candy-crush-saga/categories/support
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0 · Helpful Woah! Sweet Love Haha@xristosasp Hi and welcome, Please see post below might explain a little more but it is best not to store too many lives as there are a few reasons these can be lost
hope this helps
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0 · Helpful Woah! Sweet Love HahaHello @xristosasp and hope you're doing well.
Understood that you have lost the lives in your mailbox. If you have recently reinstalled the app, this might have caused all the lives to be lost as it is stored in your device. It may also due to app not properly loaded. Therefore, please ensure your internet connection is stable. Do exit game, disconnect your device from the internet, wait for a while and reconnect your device to internet and check whether the lives appear again in your message box.
However, don't be despair, please re-send the request of lives to your friends and I'm sure they will respond.
You may also try my personal method if you are also playing via FB on your PC. I will log in to my FB using Chrome and once I've finished all the lives, I will log out and open another browser, Microsoft Edge and log in my FB to play, which I get 5 full lives. Do this in a different web browser if you have more than 2. Then rotate.
Let us know if you still need other help and happy gaming 😊
New to this Community? 🤔Here's a guide to help you 🧭
Do you have any issue with the game? 🆘 Go to our Help Center, contact King Support Team or simply visit any of the Support section of different Community for answer(s)🎯
For German, French and Spanish speakers, head to our International Corner 🌍
Just Play. Have fun. Enjoy the Game 🎮
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0 · Helpful Woah! Sweet Love HahaHi @xristosasp . Welcome to our Community
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
Check also the page here about the Lives.
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0 · Helpful Woah! Sweet Love HahaHi dear welcome to our community
sorry for the inconvenience
Please Read this 👇
Hope this helps have fun
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0 · Helpful Woah! Sweet Love Haha