game wont move on once episode completed

kayrowena

help

Freddy_

@kayrowena Hi and welcome, what level is it that will not progress. Please do standard troubleshooting and check for update and log out and restart your device then log back in, see if this resolves your issue

Thank you

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/310929/game-wont-move-on-once-episode-completed

Hi @kayrowena . Welcome to our Community

Please Check app update - Log out game - Restart Device - Open game and Log in.

kayrowena

there are no updates I have uninstalled and reinstalled didn't load

Freddy_

@kayrowena Hi can you post a screenshot of the level / episode you cannot progress from

Thank You

kayrowena

tried all that still same problem

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/310929/game-wont-move-on-once-episode-completed

What level is it stuck on? Have you tried replaying that level?

kayrowena

i have ti start the game again so lose lives

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/comment/1041367#Comment_1041367

It would be so helpful if you would please tell us what level you are on.

Nix66

Hi @kayrowena and welcome to our lovely and helpful community!

Do you play through King or Facebook? If so all your progress should have been saved and still be there once you log back in.

But by uninstalling and reinstalling you will have lost any boosters you might have had.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/comment/1041367#Comment_1041367

hi dear please post a screenshot for more clearance

Read this if your avtar stucked 👇

https://community.king.com/en/candy-crush-saga/discussion/310017/avatar-stuck-on-previous-level

Hope this helps have fun

kayrowena

I've started again in king games

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1042326#Comment_1042326

Hi and welcome to the community.

Can you please inform us again in details what exactly the issue is as so many members asked you about the level or screenshot. If we dont know what exactly the issue is then it is not possible for us to give you correct information.

Waiting for your feedback. Stay safe.🌼