progress problem

jhanicekayte

hello,how can i get back my progress since my fb account has been disabled for the past 2 weeks,i already exceeds level 2140.when i connect it to my newly created fb account it restart to level 1.any help feom community?

Freddy_

@jhanicekayte Hi and welcome. Please see post below for help with getting your levels restored

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Hope this helps

Mary_Kay

https://community.king.com/en/candy-crush-saga/discussion/311081/progress-problem

Hopefully the steps above have helped you restore your levels. If you need more help please ask here. Good luck and happy crushing.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311081/progress-problem

Hi and welcome to the community.

Well one game can not be attached to the two game accounts. Because every game has its unique ID. Since you have tried to save your game to a new facebook account but it was saved to your previous account. I dont think it can be transferred to the new account. The only way your progress can be stored to the new facebook account is by manual progress either by player support or by our community manager.

My suggestion to you is that you have to contact player support directly from your game settings and explain them that you have to save your progress to new facebook login. Then they can tell you the procedure. Unfortunately our CM is on leave till 15 and we can not help untill then. So contact player support from your game.

I hope they will take an action in your favour.

If you still need any help please feed back us and we will try our best to help you.

Best of luck and stay safe.😀

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/311081/progress-problem

Hi dear

you have connected With your previous account there you have made this progress. i will be show In that account only not in new or any other account. that's why when you starting with new account its restarting from level 1

want to restore your progress please read this 👇

https://community.king.com/en/candy-crush-saga/discussion/251570/have-you-lost-your-levels-heres-how-to-get-them-restored

Please contact In support Area From Your Game Directly.

If its Not Working Then please Provide Your game ID CM will Restore your progress manually. It may Be Some Time Difference.

Hope this helps have fun

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/311081/progress-problem

Welcome to Sweet King Community! 👑

You can see "Why your Facebook Account is disabled" that I hope you can understand to read it :

https://m.facebook.com/help/www/103873106370583?helpref=hc_fnav&locale2=en_US&refid=69

How about you tried to read and follow these steps of recovering your Facebook account that I hope this helps :

https://m.facebook.com/help/105487009541643

If it's not worked while connected your new Facebook Account, you can follow these steps by previous players that I hope this helps too. 😊

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

bearwithme

Hello @jhanicekayte and a very warm welcome to our wonderful King Community. I am sorry you are having this problem and realize how frustrating it is to not be on the correct level. Everyone has given you excellent advice and as stated above only a CM or Customer Support can restore your lost levels. Since it is the weekend, you probably won't get any response until Monday at the earliest.

You have posted about this same problem in another post " fb disabled" -since this is a duplicate post about the same issue I have closed the other thread and any further discussions should only be in this thread.

Just a suggestion for the future - if you also play via a King.com account and link it to your FB account - https://community.king.com/en/candy-crush-soda-saga/discussion/244238/can-i-sync-my-progress-between-facebook-and-king-com#latest - then if something happens again to your FB account, you should be able to continue playing via your King.com account on your current level.

Here is a guide to help you as you explore the various areas in the community!

Good luck and Happy Crushing!