unable to make some purchases

madukes56

The last 2 times I've earned the chronicle award it say purchase unsuccessful and I've lost the award. Also I get the same message when trying to buy the dainty bundle, but other purchases go through.Please help I play Candy Crush Saga on a desk top. After you find the kingdom's history scrolls you can purchase an award.

rajdeeptb

https://community.king.com/en/candy-crush-saga/discussion/311125/unable-to-make-some-purchases

hi dear welcome to our community

please Mention Your device. and in which platform are you playing.

Please Clean cache'History files of your device and reboot the device . Check For Updates Also.

Read this 👇

https://community.king.com/en/candy-crush-saga/discussion/256652/did-something-go-wrong-with-your-purchase

Hope this Helps have fun

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311125/unable-to-make-some-purchases

Hi and welcome to the community.

Can you please explain little bit more about chronicle award. Which feature is this. Secondly please also mention which device you are playing on.

Thanks and have a lovely day ahead.😀

wykoon

Hello @madukes56 and good day to you.

Understood that you've tried to purchase the deal from the Scroll events and was not successful along with the dainty bundle. Please double check that money has been deducted from your account for these purchases.

Meanwhile, please check whether you have updated the app. If you haven't please proceed to update the app, reboot/restart your device, log back into your game and try and access the shop to purchase the items you needed.

If transaction is successful and items not received immediately, please do wait for 1-2 days as it may take time for the item to be credited to your inventory.

Do contact the app store support center if your didn't received your purchased items.

Let us know the outcome by "Quote" the message or copy and paste my name @wykoon or if you have other issues that you need help with. Thank you. ☺️

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/311125/unable-to-make-some-purchases

Hi again.

I searched and found about chronicles award. Actually it is a limited time offer and if you see the below screenshot there is a time watch on it. If it is expired you can not purchase this offer.

Thanks and have a lovely day..😀

madukes56

https://community.king.com/en/candy-crush-saga/discussion/comment/1046144#Comment_1046144

The purchase window is 11 hrs for the chronicle award. I have tried to purchase many times in the window.Complete message is: Purchase unsuccessful no money was removed from your account.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1046174#Comment_1046174

Hi and welcome again.

You may check please your device date and time is correct. Also try internet connection from wifi to data or data to wifi. Otherwise..

Please email Player Support so they can look into this.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.

Best of luck.😀

Freddy_

@madukes56 Hi and welcome. If you can make some purchases and not others sounds like it may be a problem with that certain feature, might just be a temporary problem. Keep your game up to date and log out and restart your device and log back in. See if this resolves your issue or if you still have problems with that purchase.

might be something that needs passing on to the game team

Thank You