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Hi and Welcome to our Community
Slow internet, Game not connected, or some other reason, you may face such problems. You can check out some troubleshooting below.
Reset/Clear cache data from App Store - Check app update - Log out game - Restart Device - Open game and Log in.
@Katerinagnosis Hi and welcome, when you start a level it will give you a list of what boosters you can use to start a level and only the ones available for this level. Certain boosters are only available on certain levels and a few levels you cannot use any boosters at all at the beginning. During the game the boosters available should be displayed on the level screen. normally always the hand switch, lollipop, stripped candy, party booster.
Hope this helps