Cannot buy anything on Candy C, always says “In app purchase not supported “ help

ColleenG

Since the latest upgrade from Apple I have been unable to buy any gold bars . Apple say it is an App problem

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/312724/cannot-buy-anything-on-candy-c-always-says-in-app-purchase-not-supported-help

Some players reports with same problem

Will tag @bearwithme . that she play in IPad

Freddy_

@ColleenG Hi and welcome. WE have had a few people report this, so i think this is something we may need to pass on to our Community manager so he can ask the game studio to have a look into this. You could also try to contact customer support from your game and they may be able to look in to your issue

Thank you

bearwithme

Thanks for the tag @kiara_wael 😊

Hello @ColleenG and a very warm welcome to our wonderful community! As mentioned above - I have seen this mentioned by at least one other player. However, I just made a purchase in Candy Crush Saga on my Apple iPad and did not have any problems. I had already made a purchase on a different king game, but wanted to make sure it wasn't something just affecting Candy Crush Saga and it is not. Have you done the latest update to IOS - 14.0.1? There were some bugs in 14.0 which is why Apple came out with an update so soon after the release of 14.0.

Please make sure you have the latest IOS update, then clear your cache, and turn your Apple device off for at least 10-15 seconds then reopen the app, and hopefully you will be able to make purchases again.

Now that you have found the community - I encourage you to stay and explore, meet new people from around the world who share your love for the various King games, make new friends, get help on difficult levels, share tips and tricks you have picked up, enter contests and just have a lot of fun!

Here is a guide to help you as you explore the various areas in the community!

ColleenG

I did as suggested and still get the same answer. I have installed the fix and cleared the cache by going into Safari and clearing the history, is that right? Still cannot purchase anything so would appreciate any other suggestions, thanks

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1081664#Comment_1081664

Hi and welcome dear.

Can you please try to contact apple support staff as all your purchases are regulated by apple. I have seen at least 3 queries with same question. So might be worth a try.😀

Mary_Kay

Several people have reported this problem. I think @aijaziqbal is correct and you should contact apple playstore.

ColleenG

I have already contacted Apple support and they had no idea why and said to contact the app support as it was an app problem

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1081755#Comment_1081755

Ok so did you get any reply from our player support also.

ColleenG

No, how do I contact them? Sorry haven’t had to do this before

Freddy_

@ColleenG Hi and welcome, you can contact customer support from your game settings just click on the cog wheel and then the question mark or alternatively use the contact us below but you need your gam ID for this

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

https://soporto.king.com/contact

Thank you