my game won't update on both devices

MONALITSA

Firstly! Thank you - i love the game

i have recently discovered that i can play a game on both my laptop and phone.

The game wont connect to the server now on my phone - is it because i'm playing on 2 devices? I tried signing out but there isn't an aption.

Perhaps the servers are down?

thank you

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/312877/my-game-wont-update-on-both-devices

Hi and welcome to the community.

There is no link of server connection with different devices. Just try to update your game application. Restart your device and login again and see if it helps you.

Freddy_

@MONALITSA Hi and welcome, you can play on as many devices as you like i currently have 3 and this will not cause your problem.

Firstly try checking your game is up to date and then log out and restart your device . then log back in or see if you have the same issue. Also can you screenshot or explain any error messages you are receivng as this will help to advise you better

To sign out click on cog wheel and my profile and you should see log out

Thank you

Diamond_Lim

https://community.king.com/en/candy-crush-saga/discussion/312877/my-game-wont-update-on-both-devices

Welcome to Sweet King Community! 👑

How about you tried to follow these troubleshooting steps of Crashing/Freezing issue/bug. (I hope haven't this happens! 😊) 

You can click here if you have playing any device 👇and all of the supports solved by Community Team, then you can find and follow troubleshooting steps that I hope this helps. 😉

Android

iOS

Kindle

Windows mobile

Computer

⚠️ NOTE ⚠️

If you want to try uninstall and install steps, you have your gold bars are saved/transfered but all of the boosters have lost and some events will be reset and gone.

If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊

🍭 Have a nice and safety day! Sugar Crush! 🍭

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/312877/my-game-wont-update-on-both-devices

We warmly welcome you to the Friendly King Community's Candy Crush Saga forum.

You can play the same game by logging in to multiple devices and therefore no problem. There are actually a number of reasons for server connection issues and we would expect a screenshot of the problem to help you understand the cause of your problem.

Thanks in advance for your patience and support. 😊

Crazy Cat Lad

Hi @MONALITSA and welcome to our Community!

Are you playing on android, iOS or Windows Phone?

Could you also post a screen shot of the error message you get so we know the exact issue you have?