Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@HEMG1 Hi and welcome , Try disconnecting from Facebook and then disconnect from the game and then restart your device and log in to Facebook and then log into the game, if you are still on level one try playing a level and see if this causes it to sync to server correctly
If you are still on level 1 please see post below for getting your levels restored
Hope this helps
Thank you for being a loyal player of Candy Crush Saga.
This is a common problem and you can get rid of this problem by following a few steps and click HERE for details.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
Welcome to Sweet King Community! 👑
You can see Community Team answer for similar your problem :
This can be a tricky one, but don't worry - it just needs a bit of thinking ahead.
If you are careful then you should have no problems at all with 2 people playing on the same device with different King or Facebook accounts.
What's important is that you keep these steps in mind when switching between players.
This isn't complicated but just needs the player to keep it in mind before jumping in. If you don't, you could jump into your game at a higher level, link it to the wrong King or Facebook profile and over-write the progress held there. So take a moment before you play to think about who's logged in.
If you have the Facebook app installed on the device, be sure to use the 'Login with Phone number or Email Address' option when signing into the game to avoid the game defaulting to the account linked to the Facebook app.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
Welcome @HEMG1 have u tried doing this?Answer is.
If you're playing the game via mobile, please refer to the steps below:-
1. Log out from the game and your Facebook account.
2. Delete Facebook app and reinstall the app.
3. Restart your device and sign in FB with your own acc
4. Log back into the game and your FB acc. Give that a try good luck 👍 hopefully it helps you be safe 🙏