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Not getting the lives and powers I paid for.
Answers
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Thank you for being a loyal player of Candy Crush Saga.
If you have any problems with the purchase and want to get a refund, you need to follow the link given below because our Community does not handle anything related to the purchase.
If you play on mobile, then please email Player Support directly from the game.
When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.
Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
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Welcome to Sweet King Community! 👑
How about you tried these steps that I hope this helps. 😊
If it's still not worked, you can click on "Contact Us" on bottom of the page then select "Problems with purchase" and then "Purchase items are not received" and finally you ask a problem and send Game ID (How to find your Game ID) that I hope they will help you but it taken longer.
If you want to win gold bars on this game, you can click here to join and answer on this game's contests that you can chance to win gold bars. 😊
🍭 Have a nice and safety day! Sugar Crush! 🍭
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@Kimsal Hi and welcome, I hope you found the information above helpful and this solves your problem.
While you are here can i also point you in the direction of the contest are, There are a few chances to win gold bars for your game, which can come in extremely handy as you progress through the game should you win any, there are also a few in the community area with the chance to win gold bars for any king games
Thank you
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Hi @Kimsal hope your day is going well 😊 have you tried this If you have purchased the beginner bundle it comes with 1 hour lives, which needs to used within 1 hour after purchase. The time continue to run regardless whether you're playing the game or not.
As for the missing boosters, please click on "contact us" at the bottom of the page and you'll be attended by King's Support bot. Hopefully this helps you good luck have a awesome day 👍👋
