
Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
If the Gold Bars were purchased, please email Player Support from the Settings and Help Center and see if they can refund the accidental purchases.
Regarding any free items won in the game, they cannot be refunded or compensated.
That's too bad then, I never purchase anything for any games... it took me more or less one month to be able to accumulate those 56 gold bars. really bizarre to just lost them that way... :-(