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Lives "stolen"
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Best Answers
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Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
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@WonderlandCentury789 Hi again, this can happen and a lot of these can be out of kings control. its not great that it happens but remember its a free feature added to the game to help us so sometimes we have to just take these things good and bad, we would all be lost without the feature
Thank you
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Hello @WonderlandCentury789 and lovely day to you. Understood that the life received in the message box was missing. I hope the above guides and information provides you some insights to your issue.
You may want to restart your device and log back in to see if it helps to refresh the page or simply disconnect your device from the internet and reconnect back again. If it doesn't help, just continue sending requests to your friends and hopefully, you'll get a fresh one. Or you may want to play on another device, as the game will start with 5 full lives.
Please let us know if you need help with other issue.
Thank you and happy gaming 😉
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Do you have issues receiving Lives or your Lives that you send doesn't reach your friends?
Millions and millions of game messages are being sent every day across the games all around the world. Some of these may get stuck in the system and arrive with a delay, doesn’t reach certain devices or platforms, or simply, do not arrive at all.
It’s always worth resending the request or life and hopefully the lives will get through eventually and reach your game.
If you have the game Facebook connected, don't forget to make sure that the game has access to your Facebook friends list since this permission will automatically expire from time to time. If the game hasn't the access all lives will stay blocked. Check here for more help on this.
Make also sure that the game is updated to the latest version if you play on a mobile device.
Don't miss out to check the support hot topics here to check if there's any temporary issues with the mailbox or the lives at the moment.
Luckily the lives will automatically reload so you can continue playing the game even though the messages from friends don't reach you.
Did you lose all your Lives that you had stored for some time?
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset.
Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost.
Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time.
Hope the info above helped!
Answers
-
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
-
@WonderlandCentury789 Hi again, this can happen and a lot of these can be out of kings control. its not great that it happens but remember its a free feature added to the game to help us so sometimes we have to just take these things good and bad, we would all be lost without the feature
Thank you
-
Hello @WonderlandCentury789 and lovely day to you. Understood that the life received in the message box was missing. I hope the above guides and information provides you some insights to your issue.
You may want to restart your device and log back in to see if it helps to refresh the page or simply disconnect your device from the internet and reconnect back again. If it doesn't help, just continue sending requests to your friends and hopefully, you'll get a fresh one. Or you may want to play on another device, as the game will start with 5 full lives.
Please let us know if you need help with other issue.
Thank you and happy gaming 😉
-
Do you have issues receiving Lives or your Lives that you send doesn't reach your friends?
Millions and millions of game messages are being sent every day across the games all around the world. Some of these may get stuck in the system and arrive with a delay, doesn’t reach certain devices or platforms, or simply, do not arrive at all.
It’s always worth resending the request or life and hopefully the lives will get through eventually and reach your game.
If you have the game Facebook connected, don't forget to make sure that the game has access to your Facebook friends list since this permission will automatically expire from time to time. If the game hasn't the access all lives will stay blocked. Check here for more help on this.
Make also sure that the game is updated to the latest version if you play on a mobile device.
Don't miss out to check the support hot topics here to check if there's any temporary issues with the mailbox or the lives at the moment.
Luckily the lives will automatically reload so you can continue playing the game even though the messages from friends don't reach you.
Did you lose all your Lives that you had stored for some time?
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset.
Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost.
Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time.
Hope the info above helped!
