Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi @mhizburnhy3 and welcome to our Community!
What device are you playing on? Please contact the company that handles all in-app purchases on your device to get help.
If you are playing on an iPhone and used your Apple-ID for all purchases, then contact Apple Support for help.
On Android devices you use your Google Play account to make a purchase and need to contact Google Play Support.
On Facebook, it's Facebook who handles the transactions and payment methods.