Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
@MiladyR Hi and welcome, have seen this in the past and the standard troubleshooting tips normally rectify this. Please check your game is up to date. If playing via an internet browser clear the browser cache and log out and restart your device and then log back in and see if this resolves your issue
If not please come back to us
Thank you