Lost gold bars

eggy99

I purchased 5 moves for 10 gold bars but the game stalled and I tried twice more but when I got my 5 moves I was down by 30 gold bars, not 10. help

Mary_Kay

So sorry you lost gold bars. As advised above, please contact customer support. Good luck.

kiara_wael

Hi and Welcome to our Community

You can find all info about refunds and broken purchases here.

Freddy_

@eggy99 ~Hi and welcome, Sorry to here this has happened to you but the community does not deal with gold bar issues

Please try checking your device is up to date, log out and restart your device then log back in and see if this resolves the issue

If not Please email Player Support directly from the game.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/315722/lost-gold-bars

Hi dear.

Its very unfortunate but as purchase matter involves your personal information so only player support can help you on this matter. So please contact player support directly from the settings of your game application.

You may also take part some of our interesting contests here in the community. Please check this link.

https://community.king.com/en/candy-crush-saga/categories/contest

Thanks.

Mary_Kay

So sorry you lost gold bars. As advised above, please contact customer support. Good luck.