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Still can not connect and load my game
Kay_Kupkake
Posts: 22
Level 3
in Support
0
Best Answer
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If you have done reinstallation and still having same issue. Please report it to our player support here. They can look into your game and help you out.
Thanks.
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Answers
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I have already uninstalled and reinstalled but having same problems. I can not sign in or out and I think I’ve lost my progress sadly..
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Hi and welcome to the community.
Very sorry about that. This is avery complex error and unfortunately the only solution available at the moment is uninstall and reinstall. You will lose your boosters and lives in this case. Please check this link.
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I’ve done that already. I can not log in to do anything else..is this under investigation? I had just bought $40 in boosters for the day and I get to use nothing...
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If you have done reinstallation and still having same issue. Please report it to our player support here. They can look into your game and help you out.
Thanks.
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Yes thank you I will do just that
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@Kay_Kupkake Hi and welcome, Although i think contacting customer support to look into your issue is a good thing and also they may be able to help you with your purchase i think this may take a few days.
In my experience uninstalling nearly always fixes this issue so i would try again while waiting for support. when you uninstall make sure you restart your device before reinstalling again and hopefully you may find it will work. Also if you lose your progress do not worry as there are ways to recover this if needed,
Thank you
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