Still can not connect and load my game

Kay_Kupkake

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1155525#Comment_1155525

If you have done reinstallation and still having same issue. Please report it to our player support here. They can look into your game and help you out.

https://soporto.king.com/contact

Thanks.

Kay_Kupkake

I have already uninstalled and reinstalled but having same problems. I can not sign in or out and I think I’ve lost my progress sadly..

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/316085/still-can-not-connect-and-load-my-game

Hi and welcome to the community.

Very sorry about that. This is avery complex error and unfortunately the only solution available at the moment is uninstall and reinstall. You will lose your boosters and lives in this case. Please check this link.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Kay_Kupkake

I’ve done that already. I can not log in to do anything else..is this under investigation? I had just bought $40 in boosters for the day and I get to use nothing...

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/comment/1155525#Comment_1155525

If you have done reinstallation and still having same issue. Please report it to our player support here. They can look into your game and help you out.

https://soporto.king.com/contact

Thanks.

Kay_Kupkake

Yes thank you I will do just that

Freddy_

@Kay_Kupkake Hi and welcome, Although i think contacting customer support to look into your issue is a good thing and also they may be able to help you with your purchase i think this may take a few days.

In my experience uninstalling nearly always fixes this issue so i would try again while waiting for support. when you uninstall make sure you restart your device before reinstalling again and hopefully you may find it will work. Also if you lose your progress do not worry as there are ways to recover this if needed,

Thank you