issues not fixed

applebee1234

I followed your instruction https://community.king.com/en/candy-crush-saga/discussion/247714/are-you-experiencing-issues-with-the-game-check-here-before-posting-in-support#latest

but it does not work on Chrome.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/316316/issues-not-fixed

Hi and welcome to the community.

Can you please explain what is the issue. We will try to find the solution for you.

Thanks.

applebee1234

It has miraculously fixed itself after I cleared cookies, removed app, reinstalled app. and disabled some privacy apps.

OldNickT

My game keeps shutting down, I thought I'd fixed it yesterday by performing similar actions but it's decided to start shutting down again today.

I'd appreciate some advice.

bearwithme

Hello @OldNickT and welcome to our wonderful King Community. I am sorry you are having that problem. What make and model device are you using and what software system? Did you actually de-install and re-install the game on your device like @applebee1234 did? That is usually a last resort (because you lose anything stored on your device like your saved boosters and lives), however it also usually will fix any problem unless it is being caused by something outside your (and your device's) control - like a Facebook issue or slow internet etc.

Freddy_

@OldNickT Hi and welcome , what device are you playing on. Please see post below for help with your device freezing or crashing

https://community.king.com/en/blog/kb/articles/471-my-game-keeps-freezing-or-crashing-what-should-i-do

Thank you