App closing when watching an ad

Crazy Cat Lad

The video ads seem to cause some issues so the app closes down unexpectedly.

This is being looked into. I will post any news or updates on this on the thread here!

rexi

Hi! I've just downloaded my candy crush app into my new phone. It was already saved to my email. It seems to be working well but it won't let me play the bonus videos why?

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/315637/how-do-i-play-my-bonus-videos

Hi and welcome to the community.

Please note that video ads feature is a bonus feature and not permanent part of the game. All the bonus features are randomly awarded by the system to different players on different devices. These randomly selected group of players also change time to time by system. So if you are missing this feature now dont worry. Please keep your game up to date and hopefully in future it will appear in your game.

Thanks.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/315637/how-do-i-play-my-bonus-videos

Hi and Welcome to our Community

The video ad feature is still a test feature, which means that some of you can get Lives, while others can get Booster or other items from this feature.

This also means that the video ad feature will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the video ads in your game, just stay tuned and keep an eye in the game to see when it's back.

Freddy_

@rexi , Hi and welcome, Do you mean that you no longer have the feature ( explained above ) or you have the feature and it is just not playing the videos

Thank you

rexi

Hi! I have the feature but when I press on it there app closes?

Freddy_

@rexi Hi please check the game is up to date and log out and restart your device and then log back in and see if this resolves your issue.

If not come back and let us know

Thakn you

marc_81

https://community.king.com/en/candy-crush-saga/discussion/comment/1146992#Comment_1146992

Mine has started doing this today... its a new bug. I've been playing for years never had this issue. The whole game shuts down instead of playing the ads.

Freddy_

@marc_81 Hi, Can you please try the standard operating tips as above and if you still have the issue let us know and will get this passed on to the CM so it can be investigated

Thakn you

marc_81

https://community.king.com/en/candy-crush-saga/discussion/comment/1147057#Comment_1147057

Resolved with a restart. Possibly caused by the daytime saving change.

Thanks.

Freddy_

@marc_81 Great thanks for letting us know