Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi and welcome to the Community!
If you had connected your game progress to a king account or to a Facebook account then you should try logging in with that same account. Also try to log out and log in with your saved progress account. If this solves your problem and you find it helpful, please click on "accept this answer". Thank you for your understanding and have a great day!