Not getting my spin rewards..

Chatypaty

This happened again today and has happened quite a few times..When I spin the wheel .. and it lands on the stars it shows all the gifts and helpful things I won.. but they never have showed up .. can you please tell me why??

Freddy_

@Chatypaty Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Mary_Kay

Sorry you didn't get your rewards, they should be in your inventory. I hit the jackpot yesterday and got all the rewards. Do the standard troubleshooting suggested by Freddy above. Good luck.

aijaziqbal

https://community.king.com/en/candy-crush-saga/discussion/317431/not-getting-my-spin-rewards

Hi and welcome to the community.

To make sure that you didnt recieve the rewards please check your inventory. Click on your avatar or profile pic and inventory details will open on your screen. So if you dont have your rewards please contact player support preferrably direct from the game application.

Thanks.

Mr_Peely

https://community.king.com/en/candy-crush-saga/discussion/317431/not-getting-my-spin-rewards

Hi and welcome to the Community!

Check if your Candy crush game is updated to the latest version and check if you have enough space of at least 2GB free on Storage or SD.

If done so try to log out and try restarting your device open game and log back in to the game. See if this helps.

Also try sending a message to the support area:

https://soporto.king.com/contact

Have a great day!