Login in with FB doesn't work

t4e

what's going on with saving progress by login in with FB, just barfs back "an error occurred"

kiara_wael

Hi and Welcome to our Community

Please check this page

https://community.king.com/en/blog/discussion/247422/having-problems-connecting-to-facebook-on-your-device

Freddy_

@t4e Hi and welcome, can you post a screenshot of the error your receiving as this may help to advise you better

Please try the standard troubleshooting tips of checking your device is up to date and if playing via an internet browser clear your cache and then restarting your device and then try logging in

Thank you

t4e

It fixed itself now, i play via the app, it does this quite often, and also this morning candy crush soda will not award my gift supposedly because I had no internet, same issue over cell data and wifi, so I'm guessing it was due to your servers

Freddy_

@t4e Hi again, Good to here your back up and running , ~Happy crushing

t4e

Actually, its not connecting again,

Freddy_

@t4e Hi again, looks like you play on an android device, Check your game is up to data and clear the game cache (NOT DATA as this stores your BOOSTERS /LIVES). then restart your device and see if this solves your issue

Thank you

t4e

I have the game on ios too and same problem, if you only tied all the boosters to the account, i would unistall and fresh install but as it is now i will loose all my boosters, i will post screenshots of the ios when i get near a computer