when changing to a new phone, why do we lose all cumulated candies even if I've logged in properly?

Sabatah

I have just bought a new iphone and although I am on the same level as with my old phone, I have lost all cumulated special candies, Had over 100 cb, and fishies, etc... ANy way to get them back?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/318836/when-changing-to-a-new-phone-why-do-we-lose-all-cumulated-candies-even-if-ive-logged-in-properly

Hi and Welcome to our Community

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Or please report this to our Player Support Team here

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/318836/when-changing-to-a-new-phone-why-do-we-lose-all-cumulated-candies-even-if-ive-logged-in-properly

Hi and Welcome to our Community

Boosters are saved directly in your device's memory, which always allows you to use them while playing offline. This also means that if you delete and reinstall the game, then Boosters can be lost and just saved Levels.

It’s best not to store too many Boosters on your device, as there is a chance they may be lost, or affect the game play. and save your game in Facebook and King Account.

Please read links bellow about lose booster!

https://community.king.com/en/blog/discussion/272238/lost-boosters-on-your-mobile-oh-no-let-s-see-if-we-can-solve-it

Or please report this to our Player Support Team here

royalchampionship

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