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I have been writing to Candy Crush (King) for over a year

BrOOklynGiRL
BrOOklynGiRL Posts: 5

Level 2

With questions on my account. THEY NEVER HELP!!! JUST PATRONIZE YOU WITH STUPID LINKS!! My game is at level 920 and I couldn't update the app. They sent me links to help myself, WHICH I HAVE DONE SEVERAL TIMES TO NO AVAIL!! Then they just leave you hanging. They have NO PROBLEMS taking your money though!!! Had to finally Uninstaller it because they left me hanging...AND NOW IT WONT EVEN LET ME DOWNLOAD IT!!! YALL SUCK!!!

Answers

  • Spinnifix
    Spinnifix Posts: 25,430

    Hello and welcome to our beautiful community


    I am very sorry for you and would like to help you! What device are you playing on? Have you checked the help center? You can do it here on this page or in the same way under Zannrad - Question Mark - Help Center. What exactly do you have for a problem. You can find videos for every game on the Internet. Please enter your game and level on the internet. Get lots of videos and tips.


    Please get in touch if you still want help !!


     I want to help you and navigate you better through the community. 

    Here & here is a how-to guide to help you find the different areas in the community! Here you can find all games at a glance. Here you get answers to the most common problems and here you can take part in discussions and competitions to win gold bars for your game.


    I wish you a nice day & have fun 😊 I am always available for questions and help.


    Please mark me with this @ sign. If the name is displayed, please click on it, it must be highlighted in bold. and I will be notified.  💖

  • Lotus_Flower
    Lotus_Flower Posts: 6,806
    edited November 2020

    @BrOOklynGiRL

    I'm so sorry you've been having problems with your game.

    If you can't download the game app, it may be because your device doesn't have enough memory. Try cleaning up your device using the maintenance tool in the settings. Delete out unused apps.

    Power off your phone for at least 10 seconds.

    Now see if you can download the app again.

Hey! Would you like to give us your opinion?