Flawor of the day

Tzvi_Marcu

I saw players in our group report that they finished the event and doesn't get the rewards. What they can do?

wykoon

Hello @Tzvi_Marcu.

For your information, I've yet to see this feature in my game. It could be still at testing stage, thus, the feature is still unstable. My suggestion is that they could try disconnecting the device from the internet without exiting the game, wait for several seconds before reconnecting the device to the internet and see if they could claim the rewards.

Or, they may perform the usual troubleshooting i.e. log out from game, restart device, wait for few seconds or more and log back into the game.

Please let us know if there are other issues in the game that requires help.

Thank you. 😊

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/320699/flawor-of-the-day

Hi @Tzvi_Marcu

Collecting 1200 blue candy play in level 3309 , but in your picture you already collected just claim the rewards😊

Tzvi_Marcu

@kiara_wael

Sorry but you didn't read my post, I write that members in our group not me.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1254112#Comment_1254112

@Tzvi_Marcu

If you miss a reward from any other feature, please report this to our Player Support Team here, 

The screen shots are from all stats features and there are no rewards given from those.

Tzvi_Marcu

@wykoon

This is not a testing stage, is a mission for today

Flavor of the Day

30 November - 6 December

Olivia has a new mission and reward for you every day this week! Collect a specific candy to get a reward from Olivia and her Daily Baking Show. You will need to complete the challenge the same day, since the next day Olivia will have a new quest for you.

Monday, collect 1 200 Blue Candies

Tzvi_Marcu

@kiara_wael

About which screen shots you spoke?

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1254135#Comment_1254135

Yes with this picture and put game ID there

wykoon

@Tzvi_Marcu

Thank you for pointing out.

As mentioned, I don't have the challenge in my game and I guess not all players have it. Is their game freeze/not loading? If yes, please refer to this page for mobile or here for computer.

Based on what have been reported in the past in Support Section by players that they are not able to claim rewards in features/challenges, I'm guessing it could be due to the overwhelming game server, stability issue etc. regardless it's test feature or not. May be @Crazy Cat Lad can provide further insights.

😊

Freddy_

@Tzvi_Marcu Hi and welcome, The community does not deal with missing reward issues and they would need to contact customer support, but if this is a widespread issue it may be the case that we may need to wait for the game studio to rectify the error. Would try customer support until will get some news on this

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps