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Why am I not receiving lives from all my friends on candy crush saga?
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Answers
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Hi there @Annette_Praska and good day to you.
Please be informed that this issue has been on-going and the fix is still in progress. Kindly refer below for more info.
This issue won’t affect the familiar gameplay and your normal level progression.
However, it might mean that you:
- Are unable to see your profile photo/avatar
- Are unable to see other Facebook-connected players
What do I need to do?
You do not need to contact us if you’re experiencing either of these issues in your own game. Once the fix is in place, your profile photo will reappear and Facebook friends lists will return.
Please note that this help page is 'information only' and is not the recommended page to contact us for support on other issues, such as troubleshooting, lost progress, or purchase problems.
If you'd like support on these or any other subject, please return to the main Help Center and contact us via the page most closely related to your issue.
Doing so can give your support request the appropriate priority and lead to a faster response.
It is intermittent and sometimes it fixes itself. However, you may try to disconnect your device/game from the internet, wait for several seconds or more before reconnecting it back to the internet. Play a level and see if you are able to see your friends' list or send lives.
Please let us know if you need help with other issues in the game.
Thank you 😊
