Booster ads go black!!!

marcyx

Posting on behalf of my mum. She has been playing for years and last couple of days when she watches the adds to get boosters the screen just goes black. I have read other discussions and have tried everything and it just doesn’t work. I have updated everything, reinstalling it, cleared memory & cache, I have literally tried every suggestion under similar posts and nothing is working???

lilmamachrislong34

@marcyx

Have you tried to push the home button on phone then the recent button and shows where it was black screen usually when I go back to it will actually finish ad and give me booster.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/321675/booster-ads-go-black

Hi @marcyx Welcome to the King Community.

We are very sorry for your problem😌 Since you have already followed all the troubleshooting steps, so at the moment I would not advise you to follow any new troubleshooting steps.

Please give me some information, I will report to my team to find out the cause of your problem.

Which device you're using for this game?

Game app version?

How much RAM storage on the device?

Also give me your Game Id.

Thanks!

FlaringCrystal120

Hello and welcome, you might not get the feature because it is in the Test Group (I never had it). But it will eventually get to your game.

davegreen100

i'm having the same problem with black screen when playing videos, no workaround has worked for me yet

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/comment/1278277#Comment_1278277

Welcome to the King Community.

We have already reported the issue to our team and I will let you know here as soon as I get any information.

Thanks!

CazInThePink

Hi, I am all so having the same problem

Crazy Cat Lad

The issue with ads going black or not working is under investigation.

Hopefully it will get fixed soon. Thanks for your patience!

Miniwheat

I have been having the same issue with screen going black too! Hope it gets fixed soon as it is preventing me from being able to play the game. It literally is happening after every other ad!