Receiving Lives

Briana57

Hi, can you please help me, I tried to ask for lives to my friends but the pop up window of Facebook doesn't appear, and I can't receive lives since this week. :(

FlaringCrystal120

https://community.king.com/en/candy-crush-saga/discussion/321912/receiving-lives

Hi and welcome, there is currently a very common issue about this and is under investigation. It will be fixed, thank you for your patience.

Sukanta_Biswas

https://community.king.com/en/candy-crush-saga/discussion/321912/receiving-lives

Hi @Briana57 Welcome to the King Community.

Are you having any problems with lives exchanges?

1. Keep the latest version of your device software
2. Make sure your game app is updated.
3. Follow this steps, Log out game - Restart device - Open game and log in.

Let me know if your problem is the same after following the steps above.

Moreever, there are also some issues with lives exchanges due to Facebook issues, you will find the latest info here.

https://community.king.com/en/candy-crush-saga/discussion/314506/receiving-and-sending-lives-via-facebook-not-working

For further assistance, please feel free to write back to us. We'll be happy to assist you.

 

Thank you.

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/321912/receiving-lives

To be on the safe side, check on Facebook, under Settings, Apps and websites, whether the game is on the activ list. Under Edit you can check whether the game is allowed to broadcast

Snowdrop76

I am having the same issue their response did not help as I don't receive any pop up either. I have updated the app removed candy crush from Facebook and readded and cleared cache.

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/comment/1283038#Comment_1283038

Hi and Welcome to our Community

There is currently an issue with sending and receiving lives from Facebook , At present this is being investigated and we will update when we have any news on a fix for this