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New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
Receiving Lives
Answers
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Hi and welcome, there is currently a very common issue about this and is under investigation. It will be fixed, thank you for your patience.
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Hi @Briana57 Welcome to the King Community.
Are you having any problems with lives exchanges?
- Keep the latest version of your device software
- Make sure your game app is updated.
- Follow this steps, Log out game - Restart device - Open game and log in.
Let me know if your problem is the same after following the steps above.
Moreever, there are also some issues with lives exchanges due to Facebook issues, you will find the latest info here.
For further assistance, please feel free to write back to us. We'll be happy to assist you.
Thank you.
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To be on the safe side, check on Facebook, under Settings, Apps and websites, whether the game is on the activ list. Under Edit you can check whether the game is allowed to broadcast
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I am having the same issue their response did not help as I don't receive any pop up either. I have updated the app removed candy crush from Facebook and readded and cleared cache.
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Hi and Welcome to our Community
There is currently an issue with sending and receiving lives from Facebook , At present this is being investigated and we will update when we have any news on a fix for this
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