Winter festival

nodas

I passed 3 levels in the winter festival and I got only 2 hot chocolates although i supposed to get 9 , i need to know why ?

wykoon

Hi there @nodas and good day to you.

Tagging our SU @kiara_wael to provide insight as I do not have this feature in my game yet.

Keep playing and see whether you are able to pass the next level and collect more hot chocolates.

Thank you again and for your patience ☺️

kiara_wael

https://community.king.com/en/candy-crush-saga/discussion/322127/winter-festival

Hi and Welcome to our Community

Which Winter event that you play ? for more info about Holiday event calender here👇️

https://community.king.com/en/candy-crush-saga/discussion/321395/%EF%B8%8F-holiday-event-calendar-7-13-december

nodas

The calendar that you posted didn’t help me i passed levels and I didn’t get my rewards who should i contact

Freddy_

@nodas Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Crazy Cat Lad

Hi @nodas !

Thanks for reporting this.

The Winter Festival is being play tested and the final and hopefully bug free version will kick off on Monday 21 December.

I will notify the Game Team about this and it should be working correctly next week.

Tasty_Cake

Hey @Crazy Cat Lad this event is similar to Saltnato!!!!