Weekly race rewards

fable1707

Last week I was top in my leadersboards weekly race but since yesterday evening I'm not getting rewards and this happened earlier too . Is there way I can get my rewards .

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/322660/weekly-race-rewards

Yes, that's annoying, most of the time it is due to a faulty or poor internet connection. Try to get compensation directly from King Support. I did this once on my daily wheel and then got the reward.

https://soporto.king.com/contact

Freddy_

@fable1707

Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

Werner_Cichy

https://community.king.com/en/candy-crush-saga/discussion/322660/weekly-race-rewards

Yes, that's annoying, most of the time it is due to a faulty or poor internet connection. Try to get compensation directly from King Support. I did this once on my daily wheel and then got the reward.

https://soporto.king.com/contact

Freddy_

@fable1707

Hi and welcome. please check you game is up to date and log out and restart your device, then log back in and see if this solves your issue. Also if playing via an internet browser also clear your browser cache

For any missing rewards

Please email Player Support directly from the game.

When sending an email directly from the game, Player Support will automatically get your purchase history and all transactions the recent 90 days.

Go to the game's Start Menu, then Settings - Help Center - Purchases & Gold Bars - Contact us and send them an email

or alternatively you can use the contact us below but you need you game ID for this

https://soporto.king.com/contact

https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-game-user-id-and-where-can-i-find-it

Hope this helps

fable1707

Thank you both @Freddy_Falkner and @Werner_Cichy 😊