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I have just opened up Candy Crus to play and all my lives have gone. Th
Answers
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Welcome to Sweet King Community! 👑
Mostly of players have asked this problem.
You can check here (Not receiving any Lives or did you lose all stored Lives?) to read that similar information by Crazy Cat Lad the Community Manager that I hope you can understand to read it.
By the way, this game's support community is Alphabetty Saga (not Candy Crush Saga).
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Hi there @Vivolyn and good day to you.
Please check for any updates of the app and update it accordingly. Once you've updated the app, please refresh the app by restarting the device. Upon log in, play a level and hopefully, the stored lives and boosters are still intact.
Further, there has been on-going issue with Facebook in sending lives to friends and receiving lives from them and it is still being fixed. Unfortunately, there is timeline as to when it will be fixed but we will keep all players posted once we have news.
In the meantime, you may also disconnect your device from the internet without exiting the game and wait for at least a minute. Then reconnect back your device to the internet, play a level and see if those lives stored in your message box is there.
If none of the above works, just continue playing the game and sometimes, the lives sent by your friends may re-appear.
Also take note that you are not supposed to reinstall your app as you will lose all your boosters that you have accumulated as it is stored in the phone data and not game server.
Please let us know if you need help with other issues in the game.
Thank you ☺️
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Hello and welcome to the community.
Millions and millions of game messages are being sent every day across the games all around the world. Some of these may get stuck in the system and arrive with a delay, doesn’t reach certain devices or platforms, or simply, do not arrive at all.
It’s always worth resending the request or life and hopefully the lives will get through eventually and reach your game.
If you have the game Facebook connected, don't forget to make sure that the game has access to your Facebook friends list since this permission will automatically expire from time to time. If the game hasn't the access all lives will stay blocked. Check here for more help on this.
Make also sure that the game is updated to the latest version if you play on a mobile device.
Don't miss out to check the support hot topics here to check if there's any temporary issues with the mailbox or the lives at the moment.
Luckily the lives will automatically reload so you can continue playing the game even though the messages from friends don't reach you.
Did you lose all your Lives that you had stored for some time?
Lives can occasionally be lost with an update of the game, when the game crashes, after clearing the cache on the browser you play on or clearing the cache in the mobile app.
The mailbox can also be reset after various technical issues either in the browser you play on or on Facebook. On mobile technical issues either in the game itself or on the mobile device you are playing on can cause that the Lives are being reset.
Reinstalling the app on mobile devices or resetting the app on a Windows 10 PC will also reset the mailbox and all Lives will be lost.
Bear in mind also that if you have a huge amount of Lives stored for some time and do not use them, the game can clear the mailbox to free some memory to improve the game's functionality. Therefore we recommend to not collect hundreds of Lives or saving them for a longer time.
