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Why am I losing lives on my pc
Eileen_Rogean
Posts: 12
Level 2
in Support
It seems that since King removed flash on their website candy crush version last week, I have been losing lives when I play on my pc, I usually play the game through Facebook & stopped playing on King when they stopped adding levels, I am currently at the top of the game levels. I also play the game on my phone & tablet, both android devices & lives there are unaffected. I had been able to participate in the space race & this week I was #1 on all 3 devices (1 1/4 hours to go) but when I went to play on my pc today, after booting up, I saw that I was now in position #13 & instead of color bombs they were counting green gems & my lives were AGAIN gone. I had the game synced but once I saw I was losing lives, almost daily, I signed out of King, but it made no difference, still losing lives & space race is messed up. My boosters have been unaffected. So...what's going on here, how do I correct this issue. I signed back in to King again, progress is supposedly synced.
Answers
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Hi and Welcome to our Community
Lives received from Facebook friends are notifications sent in Facebook. They're held in your profile and delivered into the game once per notification.
This means that if you update Facebook, change your profile, reinstall the Facebook app or even update its app software, those Facebook notifications may get lost, as they've been delivered and cleared from the queue. While it is possible to store in-game messages from your friends, due to these factors outside our control, we cannot guarantee that they will remain on your device indefinitely.
Lives can also be lost through an update to the game, your own device or by restarting your device, which clears a certain amount of memory, depending on your device. We therefore recommend limiting the number of messages and lives that you save; a full mailbox can also affect the functionality of the game.
Don't forget that you can always request plenty more lives at any time from your friends! Also if you use a King account instead of Facebook, you will not encounter this issue.
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Thankyou for the response. A weirder thing happened since my post. I went back into King on my pc to check the game & I can now see my FB friends & I am #1 in the space race with color bombs, not green gems. On the FB app, again on the pc, I am at #20 in the space race, counting green gems.
