Not connecting on Mobile

mamoy

The game has been telling me for the past 4 days that i have no internet connection, if i click on the wheel or chocolate box it says cannot connect to server. I have no access to store etc.

i was asked to send the email via the game, however the instructions i was given are not accurate.

is there an issue with the game?

Freddy_

@mamoy Hi and welcome, Please check your device and game are up to date and log out and restart your device and see if this resolves you issue. if not try disconnecting your wifi / mobile data for 30 seconds and then try reconnecting

Thank you

mamoy

Hi, thank you, i have tried all that, and when i try to log in i get this:

Freddy_

@mamoy , That error stops you signing in and you cannot get to chocolate box. The error you have is below, unfortunately at present the only fix for this error is to reinstall the app but in doing this you will LOSE any stored BOOSTERS or LIVES

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

Thank you

FlaringCrystal120

Hello, more information will be explained in the post below.

https://community.king.com/en/candy-crush-saga/discussion/280545/there-was-a-connection-error-try-again-in-a-bit

hechicerilla

https://community.king.com/en/candy-crush-saga/discussion/comment/1304613#Comment_1304613

Hi.

You have already seen that this connection error is still being investigated. Some players reinstalled the game and it still didn't resolve. However, many players managed to solve it only by turning off the device's internet connection for a couple of minutes with the game open. Not turning off the router, just connecting the device when the error appears on your screen. When turning on the device connection again everything worked correctly.

Please keep us informed of the progress of your ruling.

I will be here for anything you need.

Thanks and keep enjoying